To figure out the described problem you had to link directly to the problem you had at your end. For this, you had to take particular measures at your end. It can be frustrating at your side for sometime but later on it becomes useful. Handling a system in proper and regular manner leads you to a successful troubleshooting.
To have a troubleshooting at a best, you had to consider many ways and at last select the best one for that. For this there exists a great guiding example of an internet. As internet provides you a lot of knowledge, in the same way you can also finds out the way to the troubling shooting of the existing problem. As internet is an important tool towards the knowledge requires speed for performance as done in an exemplary: PTCL Speed Test.